Privacy Policy

This Privacy Policy describes how The Bed Bug Inspectors (“we,” “our,” or “us”) collects, uses, and shares information when you visit thebedbuginspectors.com or submit a request for service.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, and email address
• ZIP code and property type
• Service requests and descriptions of your situation
• SMS consent preferences

We also collect certain information automatically when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs and search terms
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries
• Schedule inspections and coordinate service
• Send SMS and email communications you have consented to receive
• Improve our website and service offerings
• Comply with legal obligations
• Analyze usage patterns and optimize our marketing

3. SMS Communications

If you provide your phone number and consent to SMS communications, you may receive text messages regarding your service request, scheduling, and related information. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

4. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic, remember your preferences, and serve relevant advertising. You can control cookie settings through your browser preferences. We may use Google Analytics and other third-party analytics services.

5. Sharing of Information

We may share your information with:

• Service providers who assist us in operating our business (CRM systems, scheduling software)
• Independent licensed pest control operators in our referral network (when your location is outside our direct service territory)
• Law enforcement or government agencies when required by law
• Successors in the event of a merger or acquisition

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Service request records are typically retained for 7 years for business and legal purposes.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing activities. To exercise these rights, contact us using the information below.

8. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the security of information transmitted over the internet.

9. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

The Bed Bug Inspectors
thebedbuginspectors.com
Phone: (212) 847-3848